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Delivery

Shipping & Returns

Shipping Information

Orders placed before 09:00 (Monday to Friday) are generally processed and dispatched on the same business day. Orders placed after 09:00, on weekends, or on public holidays will be processed on the next business day.

Delivery Time

Delivery to main areas within South Africa typically takes between 1 and 7 business days.

Please note:

  • No deliveries are made on weekends or public holidays.

  • Delivery times may vary depending on your location and courier operations.

  • Tracking information will be provided once your order has been dispatched.

Courier Service

All orders are shipped via The Courier Guy and delivered either:

  • To your door in major cities and towns, or

  • To a Courier Guy Locker where available.

Returns, Exchanges & Refunds

We hope you love every purchase from Original Fragrance. If for any reason you are not completely satisfied, please contact our customer service team.

Return & Exchange Requests

Returns or exchange requests must be submitted within 7 days of receiving your order.

To qualify for a return or exchange:

  • The product must be unused.

  • The product must be unopened and in its original sealed packaging.

  • The product must be returned in the same condition in which it was received.

For hygiene, safety, and authenticity reasons, fragrances that have been opened, tested, used, or removed from their original wrapping cannot be returned or exchanged unless they are defective or incorrectly supplied.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and packaging.

Once reviewed, we will arrange a replacement, exchange, store credit, or refund where appropriate.

Refunds

Approved refunds will be processed back to the original payment method used for the purchase where possible.

Refunds are typically processed within 3 to 7 business days after the returned item has been received and inspected. Processing times may vary depending on your bank or payment provider.

Contact Us

For assistance with returns, exchanges, refunds, or delivery queries:

WhatsApp: +27 66 265 8535

Email: support@originalfragrance.co.za

Customer Support Hours:
Monday to Friday: 08:00 – 17:00

We are committed to providing prompt and professional customer service.